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Terms and conditions

    INTRODUCTION

  1. Before using the www.andromeda.casino website (further referred to as ‘Casino’), read carefully these Terms and Conditions. By registering a Player account on www.andromeda.casino, you represent and warrant that you fully understand and agree to comply with these Terms and Conditions.
  2. If you do not agree to these Terms and Conditions, please stop playing and/or using the website.
  3. By using and/or visiting any section of the website www.andromeda.casino, or by opening an account on this website you agree to be bound by: Terms and Conditions, Privacy Policy, Responsible Gaming, FAQ, Any game rules, Bonus Terms and Conditions, special campaigns and tournaments ran on this website.
  4. The Casino reserves the right to adjust and edit these Terms and Conditions at its sole discretion whenever it is needed without notifying the Player. The Casino does its best to notify the Players of any significant changes, but it is strongly suggested to consult the Website Terms and Conditions once every three months.
  5. It is the Player's sole responsibility to regularly look out for alterations and updates to prevent any misunderstanding or misinterpretation.
  6. If any dispute should arise regarding the Player’s activities in the Casino, their wagers or their winnings, the decision made by the Casino shall be final and binding.
  7. The Casino is not held responsible for any errors and omissions made by third parties if they publish these Terms and Conditions fully or partially on third-party websites.
  8. General Terms & Conditions for Membership

  9. The Legal age for Players to sign up and play at the Casino is 21. Memberships of the Players who are found out to be underaged will be terminated without notification. It is the Player’s sole responsibility to inquire about the existing laws and regulations of the given jurisdiction regarding age limitations for online gambling.
  10. The Casino reserves the right to ask for proof of age from the Player and limit access to the Website or suspend the Player Account to those players who fail to meet this requirement.
  11. The Casino does not accept real money wagers from the residents of Afghanistan, Azerbaijan, Bangladesh, Belarus, Costa Rica, Curacao, Estonia, Hungary, India, Iran, Iraq, Israel, Latvia, Lithuania, Macedonia, Malaysia, Pakistan, Romania, Russia, Turkey and Ukraine. Please note that wagers, login sessions, bets or any other activities are forbidden from the mentioned locations. Please note that any activities performed from the restricted countries are also forbidden for players, who use VPN connections and other malware that helps to play from the restricted countries. Please note - the website does not bear any legal liability for any actions provided to violate these restrictions.
  12. The Casino does not intend to provide its services to residents of jurisdictions where gambling is restricted. The Casino takes no responsibility for assessing the legitimacy of online gambling for any jurisdiction. The Player hereby accepts the responsibility for determining whether participation in games of chance is permitted by their local laws, as well as for any consequences that may arise from the above-mentioned activities.
  13. Employees, licensees, distributors, wholesalers, affiliates, subsidiaries, advertising, promotion or other agencies, media partners, retailers and all other persons connected, directly or indirectly, to the computer systems or the security system employed by the Casino, as well as any person involved in the operation of the Site www.andromeda.casino and the establishment thereof, including, but not limited to advertising, promotion and fulfillment agencies, insurers and legal advisers, webmasters and web suppliers and family members thereof, are not entitled to participate in any of the Casino activities or make use of its services.
  14. For the sake of good order, it is clarified that any person who is not entitled to participate as aforesaid - as well as any other person who substitutes such excluded person - is also not entitled to any of the prizes afforded or referred to by the Casino, and the Casino reserves the right to suspend the Account (including freezing all funds deposited within) and void all bonuses, winnings and bonus winnings in the Account.
  15. The Casino is for entertainment and non-professional use. Any other entrance, access, use, or reuse of the Casino website is strictly prohibited.
  16. Availability of Games

  17. Please bear in mind some games may be unavailable in certain jurisdictions, as required by policies of game providers which may change from time to time.
  18. Using VPN to bypass the provider’s block is strictly prohibited and may lead to confiscation of winnings.
  19. NetGame games are unavailable for France, the USA, Netherlands, Curacao, Dutch West Indies, Aruba, Bonaire, Saba, St. Eustatius, St. Martin, Ukraine, UK.
  20. Games from Lotto instant Win are not allowed for players from the UK.
  21. All games of Microgaming are not allowed in: the USA, Australia, France, South Africa, Singapore, UK, and any regulated market an operator is not licensed in.
  22. All progressive games of Microgaming are not allowed in Turkey and Israel.
  23. BattleStar Galactica games are not allowed in Burma, Iran, Israel, Libya, North Korea, Sudan, Syria, Turkey.
  24. Playboy Games are not allowed in Burma, Iran, Israel, Libya, North Korea, Sudan, Syria, Turkey, Canada.
  25. Rabcat Games (Castle Builder, Moby Dick, etc) are not allowed in Austria.
  26. Big Time Gaming (BTG) games (Bonanza, Who Wants to be a Millionaire) are not allowed in Canada.
  27. Games from OneTouch are not available for Australia, Cayman Islands, France, Hong Kong, Hungary, Iran, Iraq, Israel, Myanmar, North Korea, Poland, Saudi Arabia, Singapore, Switzerland, Syria, Turkey, USA, all US territories, Vatican City, UK.
  28. Games from Amatic are unavailable for Afghanistan, Albania, Algeria, Angola, Antigua and Barbuda, Armenia, Australia, Austria, Bosnia, Cambodia, China, Cuba, Cyprus, Ecuador, Estonia, France and Territories, French Polynesia, Georgia, Guyana, Hong Kong, Indonesia, Iran, Iraq, Israel, Kuwait, Laos, Libya, Liechtenstein, Macao, Mexico, Myanmar, Namibia, Netherlands Antilles, Nicaragua, North Korea, Pakistan, Panama, Papua New Guinea, Peru, Philippines, Singapore, Slovakia, South Africa, South Korea, Sudan, Switzerland, Syria, Taiwan, Tunisia, Uganda, USA and Territories, Vietnam, Yemen, Zimbabwe, UK.
  29. BetGames.TV is restricted for players from the USA and UK.
  30. Betradar games are unavailable for Afghanistan, Alderney, American Samoa, Angola, Australia, Belgium, Bosnia and Herzegovina, Cambodia, Croatia, Czech Republic, Democratic People´s Republic of Korea, Denmark, Dutch Caribbean including Curacao and Aruba, Ethiopia, Hungary, Iraq, Italy, Lao´s People's Democratic Republic, Latvia, Lithuania, Romania, Singapore, Syrian Arab Republic, Uganda, USA, Vanuatu, Yemen, UK, Canada, Austria, Bulgaria, Cyprus, Estonia, Finland, France, Germany, Greece, Ireland, Luxembourg, Malta, Netherlands, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, and any regulated market an operator is not licensed in.
  31. Betsoft, BGaming and Triple Cherry games are restricted for players from the UK.
  32. Betsolutions games are restricted for players from the USA and UK.
  33. Booming Games are not allowed for players from Australia, Belgium, Bulgaria, Cayman Islands, Czech Republic, Columbia, Denmark, Estonia, Iran, Iraq Israel, Italy, Latvia, Lithuania, North Korea, Portugal, Romania, Saudi Arabia, Singapore, Slovakia, Spain, Sweden, USA and all territories and possessions, being the U.S. Virgin Islands, U.S. Minor Outlying Islands, Guam, Puerto Rico, Marianas Islands and American Samoa, Vatican City, UK.
  34. Booongo games are restricted for players from the USA, Israel, Netherlands, France, Singapore, UK or any associated territories with these 6 jurisdictions.
  35. CT Gaming games are not allowed for the USA, Cyprus, Canada, UK.
  36. EGT is restricted for players from the USA, Virgin Islands (U.S.), Minor Outlying Islands (U.S.), Guam, Puerto Rico, Mariana Islands, Australia, American Samoa, Georgia, Bulgaria, Netherlands, Romania, UK as well as territories where the local jurisdiction prohibits online gambling and territories with local regulation.
  37. Endorphina is not allowed for players from the USA, France, Australia, UK.
  38. Evoplay games are restricted for Afghanistan, Australia, Cuba, Curacao, Eritrea, Ethiopia, France, Iran, Iraq, Israel, Jordan, Libya, North Korea, Pakistan, Philippines, Rwanda, Singapore, Somalia, Palestine, Sudan, South Sudan, Syria, Tunisia, USA, Yemen, Aruba, Bonaire, Saba, Statia, St. Maarten, Netherlands, UK.
  39. eZugi games are restricted for Afghanistan, Alderney, America Samoa, Angola, Australia, Belgium, Bosnia and Herzegovina, Cambodia, Croatia, Czech Republic, Democratic People´s Republic of Korea, Denmark, Dutch Caribbean including Curacao and Aruba, Ethiopia, Hungary, Iraq, Italy, Lao´s People's Democratic Republic, Latvia, Lithuania, Romania, Singapore, Syrian Arab Republic, Uganda, USA, Vanuatu, Yemen, Netherlands, Republic of South Africa, Bulgaria, Costa Rica, Spain, Colombia, Israel, France, Dutch West Indies, Iran, South Korea, UK, and any regulated market an operator is not licensed in.
  40. Ganapati games are not allowed for players from the USA, Japan, Taiwan, UK.
  41. Golden Race games are not allowed for players from Afghanistan, Antigua and Barbuda, Belgium, Cuba, Cyprus, Denmark, Italy, France and its territories, Hong Kong, Iran, Iraq, Israel, Kahnawake, Kenya, Libya, Macau, Netherlands Antilles, Spain, Sudan, Syria, the Philippines, Turkey, USA, UK.
  42. Green Jade games are not allowed for players from Afghanistan, Antigua, Barbuda, Belgium, Bulgaria, Cuba, Cyprus, France, Hong Kong, Iran, Iraq, Israel, Kahnawake, Libya, Macau, Malaysia, Netherlands Antilles, Singapore, Sudan, Syria, the Philippines, USA and its territories, UK.
  43. Habanero games are restricted for Bulgaria, the USA, Singapore, Cyprus, the Philippines, France, South Africa, Taiwan, UK.
  44. Igrosoft games are not allowed for UK players.
  45. iSoftBet games are restricted for players from Afghanistan, Antigua and Barbuda, Belgium, Cuba, Denmark, France, French Polynesia, Iran, Iraq, Italy, Israel, Libya, Liechtenstein, Lithuania, Luxembourg, Macao, Netherlands Antilles, Portugal, Romania, Spain, Sudan, Syrian Arab Republic, USA, UK.
  46. Platipus games are restricted for Israel, Iran, the USA, UK.
  47. PlayNGO games are not allowed for Afghanistan, Alderney, America Samoa, Angola, Australia, Austria, Belgium, Bosnia and Herzegovina, Bulgaria, Cambodia, Croatia, Republic of Cyprus, Czech Republic, Denmark, Dutch Caribbean including Curacao and Aruba, Ethiopia, Estonia, Finland, France, Germany, Greece, Hungary, Iraq, Iran, Ireland, Italy, Laos, Latvia, Lithuania, Luxembourg, Malta, Netherlands, North Korea, Poland, Portugal, Romania, Serbia, Singapore, Slovakia, Slovenia, Spain, Sweden, Switzerland, Syria, Uganda, USA, Vanuatu, Yemen, Iceland, Liechtenstein, Norway, UK.
  48. Playson games are not allowed for players from Australia, Israel, USA, UK.
  49. Playtech games are restricted for players from Australia, Cyprus, Hong Kong, Israel, Latvia, Macau, Poland, the Philippines, Singapore, Ukraine, the USA and its territories, Belgium, Bulgaria, Colombia, the Czech Republic, Denmark, Estonia, France, Italy, Portugal, Romania, Spain, Sweden, Switzerland, South Africa, UK.
  50. Quickspin games are not allowed for players from Afghanistan, Alderney, America Samoa, Angola, Australia, Belgium, Bosnia and Herzegovina, Cambodia, Croatia, Czech Republic, Democratic People´s Republic of Korea, Denmark, Dutch Caribbean including Curacao and Aruba, Ethiopia, Hungary, Iraq, Islamic Republic of Iran, Italy, Lao´s People's Democratic Republic, Latvia, Lithuania, Romania, Singapore, Syrian Arab Republic, Turkey, Uganda, USA, Vanuatu, Yemen, Cuba, France, France Metropolitan, French Guiana, Hong Kong, India, South Korea, Libyan Arab Jamahiriya, Myanmar, Macau, Northern Mariana Islands, Nigeria, French Polynesia, Sudan, French Southern Territories, Virgin Islands, Zimbabwe, UK.
  51. Red Tiger Gaming games are not allowed for players from the United States of America (including, but not limited to, any of its overseas territories and overseas political dependencies, as determined by the United States of America from time to time), Australia, Belgium, Bosnia and Herzegovina, Bulgaria, Colombia, Croatia, Czech Republic, Denmark, Estonia, France, Italy, Latvia, Lithuania, Portugal, Romania, Spain, Sweden, Switzerland, UK.
  52. RedRake games are restricted for players from the USA and its territories, France, Croatia, Denmark, Lithuania, Latvia, Estonia, Israel, Portugal, Spain, Italy, Romania, Belgium, UK.
  53. ReelNRG games are restricted for players from France, Curacao, USA, Netherlands, UK.
  54. Relax Gaming games are not allowed for players from Afghanistan, Algeria, Angola, Antigua and Barbuda, Cambodia, China, Cuba, Cyprus, Guyana, Hong Kong, Indonesia, Iran, Iraq, Israel, Kahnawake, Kuwait, Libya, Macau, Myanmar, Namibia, Netherlands Antilles, North Korea, Pakistan, Papua New Guinea, Sudan, Syria, The Philippines, Uganda, the United States of America and its Territories, Yemen, Belgium, Denmark, Estonia, France and its Territories, Italy, Latvia, Republic of Serbia, Romania, Spain, Sweden, UK.
  55. Revolver Gaming games are not allowed for Afghanistan, Albania, Algeria, Angola, Australia, Belgium, Bulgaria, Czech Republic, Colombia, Denmark, Ecuador, France and its Territories, Guyana, Hong Kong, Iran, Iraq, Israel, Italy, Lithuania, North Korea Philippines, Poland, Portugal, Puerto Ricco, Romania, Saudi Arabia, Singapore, South Korea, Spain, USA, Vatican City, UK.
  56. RTG Slots are not allowed for Afghanistan, Alderney, America Samoa, Angola, Australia, Belgium, Bosnia and Herzegovina, Cambodia, Croatia, Czech Republic, Democratic People´s Republic of Korea, Denmark, Dutch Caribbean including Curacao and Aruba, Ethiopia, Hungary, Iraq, Italy, Lao´s People's Democratic Republic, Latvia, Lithuania, Romania, Singapore, Syrian Arab Republic, Uganda, USA, Vanuatu, Yemen, UK.
  57. Spinomenal games are not allowed for the USA, Israel, Asia, UK.
  58. Thunderkick are not allowed for Afghanistan, Alderney, American Samoa, Angola, Australia, Belgium, Bosnia and Herzegovina, Cambodia, Croatia, Czech Republic, Democratic People´s Republic of Korea, Denmark, Dutch Caribbean including Curacao and Aruba, Ethiopia, Hungary, Iraq, Iran, Italy, Laos, Latvia, Lithuania, Romania, Singapore, Syria, Turkey, Uganda, United Kingdom of Great Britain and Northern Ireland, United States of America, Vanuatu, Yemen, France.
  59. Tom Horn games are restricted for players from Israel, Italy, Switzerland, the USA, UK.
  60. TrueLab games are restricted for players from the United States and its dependencies and territories including North Mariana Islands, Puerto Rico, and the US Virgin Islands, Guam, American Samoa, as well as Curacao, France, French Guiana, French Polynesia, French Southern Territories, Gibraltar, Malta, Netherlands, Russia, Reunion, Saba, St Eustatius, St Martin, Saint Pierre and Miquelon, Saint-Barthelemy and Wallis, Ukraine, UK.
  61. VivoGaming games are not allowed for the USA, Israel, Argentina, Columbia, Costa Rica, Syria, Iran.
  62. Wazdan games are not allowed for players from the USA, Poland, Armenia, Afghanistan, Antigua Barbuda, Aruba, Australia, Belgium, Bulgaria, China, Cuba, Cyprus, France, Hong Kong, Iraq, Iran, Japan, Kahnawake, Libya, Macau, Malaysia, Netherlands, Netherland Antilles, Serbia, Singapore, Spain, Sudan, Syria, Philippines, Turkey, UK, Denmark, Italy, Latvia, Lithuania, Portugal, Sweden, Romania.
  63. XPG games are restricted for players from Israel, the USA, Moldova, South Korea, UK.
  64. Yggdrasil games are not allowed for players from Afghanistan, Alderney, America Samoa, Angola, Australia, Belgium, Bosnia and Herzegovina, Cambodia, Croatia, Czech Republic, Democratic People´s Republic of Korea, Denmark, Dutch Caribbean including Curacao and Aruba, Ethiopia, Hungary, Iraq, Iran, Italy, Lao´s People's Democratic Republic, Latvia, Lithuania, Romania, Singapore, Syrian Arab Republic, Uganda, USA, Vanuatu, Yemen, Germany, Israel, Cuba, Bulgaria, Spain, Sweden, Portugal, Colombia, Estonia, Hong Kong, Philippines, UK.
  65. Use of Player Account

  66. Only one real account per Player is permitted. Multiple accounts will be closed. Players who register multiple accounts (including accounts with different personal details) will not be eligible to receive any winnings, and all withdrawals will be canceled.
  67. Information provided during the signup process or during the registration to any promotion will be kept in the strictest confidentiality. However, the Player may receive intermittent notices from the Casino and/or its partners. The Player may ask to unsubscribe at any time.
  68. The Casino is for entertainment value only. No deposit is necessary or required to play the Casino. Players may play without betting money. Any participation in the Casino is at the Players’ sole option, discretion and risk. By playing the Casino, the Player acknowledges that he/she does not find the Casino to be offensive, objectionable, unfair, or indecent.
  69. Regarding the outcome of game results, the Player agrees to accept all outcomes and accepts and agrees that the Casino's random number generator software will determine the outcome of the games.
  70. The Casino reserves the right to suspend the account for any reason whatsoever at any time with prior notice to the player in any circumstances including:
    • If there is evidence to suggest that the Player has more than one active account for the Casino;
    • If the name on the Player’s Casino account does not match the name on the credit card(s) used to make deposits on the Player’s Casino account;
    • If the Player participates in Casino promotion and cash-in before fulfilling the requirements of that particular promotion;
    • If the Player provides incorrect or misleading registration, account or identification information;
    • If the Player is not of legal age;
    • If the Player resides in a jurisdiction where participation in Casino is prohibited by law;
    • If the Player has allowed or permitted (intentionally or unintentionally) someone else to play on his (Player’s) Casino account;
    • If the Player has not played at Casino on an individual basis for personal entertainment only (that is, he (Player) has played in a professional sense or in concert with another player(s) as part of a club, group, etc.);
    • If the Player has not played at the Casino as an individual and for personal entertainment only (that is, he (Player) was engaged in developing any kind of strategies aimed at getting unfair winnings and/or withdrawing promotional money, and was acting alone or in concert with another player(s) as a part of a club(s), group(s), etc.)
    • If the Player is found cheating or if it is determined by the Casino that the Player has employed or made use of a system (including machines, computers, software or other automated systems) designed specifically to defeat the Casino.
    The matter of recovering the remaining balance may be reviewed by the Casino individually in each particular case.
  71. Any winnings that were earned as a result of either system malfunction, or game error will be void.
  72. By accepting any prize and/or winnings from the Casino, the Player consent to the use of his (Player’s) name for advertising and promotional purposes without additional compensation except where prohibited by law.
  73. If the Player has any dispute regarding the outcome of any casino game, he must submit his complaint to the Casino in writing within 14 (fourteen) days. In the event of a discrepancy between the result showing on Player’s Casino software and the Casino's server software, the result showing on the Casino's server software shall be the official and governing result of the game.
  74. The liability of taxes and fees applicable to winnings resulting from the use of the software rests with the Player. The Player is expected to maintain and report the winnings to the concerned authorities, in case the prizes are taxable in their jurisdiction.
  75. The Casino reserves the right, in its sole discretion and without notice to Players, to add new activities or games to the Casino or to discontinue any activity or game of the Casino at any time.
  76. It is the Player’s solely responsibility for keeping his/her account name and password secure and secret. The Player shall not allow any other person or third party including, without limitation, any minor, to use or reuse his/hers (Player’s) account, access and/or use any materials or information from the Web site, accept any prize, or participate in the games. The Player is solely responsible for any deposits and/or losses that may occur on his/her account.
  77. The Casino shall not be required to maintain user names or passwords if the Player misplaces, forgets, loses, or is otherwise unable to enter the Casino because of anything other than the Casino's error.
  78. The Casino shall not be liable for computer or Internet malfunctions nor attempts by the Player to participate in the Casino by methods, means or ways not intended by the Casino.
  79. If the Player is found to be cheating or attempting to defraud the Casino, or made untrue and/or malicious comments regarding the Casino's operation, the Casino reserves the right to publicize Player’s actions together with his/her identity and e-mail address, as well as to circulate this information to other casinos, banks, credit card companies, and appropriate agencies.
  80. In the event of any dispute, all decisions made by the Casino are final.
  81. The Casino shall not be held liable for errors in terms and conditions in third party promotions or on third party websites.
  82. An inactive (dormant) account is an Account that a Player has not logged into or logged out of for 12 (twelve) consecutive months. If the Player’s Account is deemed to be inactive, the Casino reserves the right to charge a monthly administrative fee of USD 10 (ten) or the equivalent in another currency as long as the balance of the account remains positive.
  83. Marketing and Third-Party Communications

  84. Your privacy is important to us. You may choose to unsubscribe from marketing communications, including email, text messages or phone calls at any time. Please note that you will still receive all transactional messages related to your account even if you unsubscribe from marketing communications. We do not send nor condone the sending of unsolicited communications. If you think you are receiving an unsolicited email from our Casino, please report this to [email protected]
  85. The Casino does not have control over third party marketing communications, including but not limited to: affiliate programs, marketing agencies, promotional agencies, etc. If you feel that you are the victim of spam activities conducted by a third party that is promoting or advertising the Casino's product, please contact us. We will make every effort to contact the relevant third party and have your details removed from their database to stop any future communications from being sent to you. Please note that the Casino cannot promise any definitive resolution in respect of such requests to third parties.
  86. Anti-fraud Policy

  87. 82. The Casino has a strict anti-fraud policy and utilizes various anti-fraud tools and techniques. If the player is suspected of fraudulent actions including, but not limited to:
    • Participating in any type of collusion with other players;
    • Development of strategies aimed at gaining unfair winnings;
    • Fraudulent actions against other online casinos or payment providers;
    • Chargeback transactions with a credit card or denial of some payments made;
    • Creating two or more accounts;
    • Providing forged documents;
    • Taking part in any criminal activities including money laundering and any offense with criminal repercussions;
    • Other types of cheating or becomes bankrupt in the country of their residence, the Casino reserves the right to terminate such Player Account and suspend all payouts to the player. This decision is at the sole discretion of the Casino and the player will not be notified or informed about the reasons for such actions. The Casino also reserves the right to inform applicable regulatory bodies of the fraudulent actions performed by the player.
  88. In the event of any suspicious transactions, Casino reserves the right to suspend or block a Player’s Account and withhold funds as may be required by law or the competent Authority.
  89. All transactions made by players on the Casino site are checked to prevent money laundering and all other illegal activity.
  90. Transferring funds from one Player’s account to another is not allowed.
  91. The casino is not a financial institution and thus should not be treated as such. The Player’s account will not bear any interest and no conversion or exchange services (including fiat-crypto exchange) will be offered at any time.
  92. Depositing

  93. The Website offers a variety of payment methods. Please, contact the Support team at [email protected] to inquire about the payment methods which are the most favorable for your country of residence.
  94. The Casino reserves the right to change the accepted methods of payment at its sole discretion. The Casino further reserves the right to accept certain methods of payment only subject to the fulfillment of certain conditions. The Casino does not warrant that all methods of payment are available at all times.
  95. The Casino website allows playing for the following currencies: USD, EUR, AUD, CAD, NZD.
  96. The minimum amount of deposit is USD 30 / EUR 30 / AUD 30 / CAD 30 / NZD 30 per transaction.
  97. For Neosurf the minimum amount of deposit is USD 10 / EUR 10 / AUD 10 / CAD 10 / NZD 10 per transaction.
  98. For Visa and Mastercard the maximum amount of deposit is USD 500 / EUR 500 / AUD 500 / CAD 500 / NZD 500 per transaction, but no more than USD 1000 / EUR 1000 / AUD 1000 / CAD 1000 / NZD 1000 daily, USD 2500 / EUR 2500 / AUD 2500 / CAD 2500 / NZD 2500 weekly and USD 7500 / EUR 7500 / AUD 7500 / CAD 7500 / NZD 7500 monthly.
  99. The minimum deposit amount in cryptocurrency is USD 30 in crypto equivalent per transaction.
  100. Depending on the method selected, deposits can incur charges from the Player’s bank side, independently for bank wire transfers and/or other methods of payment.
  101. It's the responsibility of the Player to ensure that all documents are genuine. Faked or fraudulent documents provided may result in a confiscation of deposits and potential winnings of the Player.
  102. The Casino reserves the right to use additional procedures and means to verify the Player’s identity when effecting deposits into Player’s Account.
  103. The following Payment System Providers are restricted for Swedish players: Neteller, Skrill, PaysafeCard.
  104. Withdrawals

  105. Before the first payout is confirmed, the Player should place at least 1 (one) deposit.
  106. All withdrawal requests must first be reviewed and approved by the Casino before being sent for payment.
  107. The Player can only have 1 (one) pending payout at a time.
  108. The minimum withdrawal amount starts from USD 100 / EUR 100 / AUD 100 / CAD 100 / NZD 100 per transaction.
  109. The minimum withdrawal amount in cryptocurrency is USD 100 in crypto equivalent per transaction.
  110. The maximum withdrawal amount is USD 2500 / EUR 2500 / AUD 2500 / CAD 2500 / NZD 2500 per transaction unless otherwise specified in the Terms and Conditions of a specific promotion. This limit can be adjusted by the Casino, according to the Player’s VIP Level, or as per a mutual agreement with the Player’s VIP host. However, the withdrawal amount may vary due to processor limitations.
  111. For Visa, the following countries are not supported: Bangladesh, Cambodia, Hong Kong, India, Indonesia, Japan, Korea, Macau, Malaysia, Nepal, Pakistan, Philippines, Singapore, Sri Lanka, Thailand, USA, Vietnam.
  112. For Mastercard, only the following countries are supported: Andorra, Austria, Belgium, Cyprus, Czech Republic, Denmark, Estonia, France, Germany, Gibraltar, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Luxembourg, Malta, Monaco, Netherlands, Norway, San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, and United Kingdom.
  113. The following Payment System Providers are restricted for Swedish players: Trustly, Neteller, Skrill, PaysafeCard, Zimpler.
  114. All withdrawal requests will be reviewed within 72 (seventy-two) hours from the date of the request.
  115. All withdrawal payments will be made in 7 (seven) to 10 (ten) business days after approval.
  116. The Casino doesn’t charge any fee for any withdrawal method. However, be aware that your bank and/or other banks involved may charge additional currency conversion and processing fees.
  117. Please note beforehand that the Player is solely responsible for any applicable taxes on any winnings collected from the Casino.
  118. Upon making a withdrawal, the Player will also be required to send in valid identification documents, proving the Player’s age and address.
  119. Approval of submitted documents takes up to 2-3 (two-three) business days. If the documents were not submitted at once, the Casino might require additional time to process them.
  120. In case of necessity to verify the identity of the Player, the time of processing the requests is calculated from the date of verification of the documents requested.
  121. Acceptable identification documentation includes, but is not limited to:
    • Photocopy of ID (good quality, front/back, in color);
    • Color photo of the front side of all the credit card(s) used for making deposits at the Casino. The Casino requires only the first 6 (six) and last 4 (four) digits, the expiration date, the card holder's name. The rest can be covered;
    • Photo of the player holding his/her ID close to the face, in good quality and in color;
    • Proof of address (Utility, Medical or Delivery Bill or any official document with the Player’s full name, address, and date, provided it has been issued within the past 3 (three) months).
  122. In order to make a withdrawal, a Player must wager a deposited amount at least 3 (three) times prior to withdrawal due to a higher risk of fraud. This procedure is in line with anti-money laundering practices.
  123. Please mind that if you have requested a withdrawal, but the amount of bets made after your last deposit is not 3 (three) times higher than the amount of all unspent deposits, the Casino reserves the right to charge the transaction costs incurred concerning processing deposits and withdrawals. Regards these conditions, 15% of the requested amount will be charged while withdrawing. This decision is at the Casino’s sole discretion.
  124. General Bonus Rules

  125. All the Bonuses are subject to wagering requirements.
  126. In the case of abuse of any part of any promotion, including bonus wagering requirements or the accumulation of any points, the Casino reserves the right to cancel a particular bonus that the Player has earned in an unfair way and block access to the bonus program. The measures denoted above will be also valid in the case of abuse of any strategy to gain guaranteed earnings with or without using the bonus rewards.
  127. It is the Player’s responsibility to inquire about the terms and conditions of bonuses before redeeming them.
  128. The Casino reserves the right to refuse, cancel or abort any bonus at any time without prior notification to the Player.
  129. Swedish players are excluded from participating in any bonuses, free spin giveaways and other promotions according to Swedish Gambling Act.
  130. Free bonuses are only available when there is no pending payout transaction bound to the Player’s account.
  131. Bonus rounds and free spins do not qualify for the jackpot bonuses pursuant to casino software provider rules. Only real money rounds qualify for the jackpot bonuses.
  132. Only one bonus can be claimed and be active at a time per Player.
  133. All deposit and free cash bonuses will expire after 30 (thirty) days unless otherwise stated.
  134. Bonus funds and winnings will be forfeited upon expiry of the bonus.
  135. In order to claim a bonus, the Player must redeem it before placing any bets with said deposit. If the bonus does not redeem for any reason, it is the Player's responsibility to contact Customer Support for assistance with redeeming said bonus. Once the Player begins wagering the deposit, the Player forfeits the right to any promotion on that deposit.
  136. Unless approved by management, Players cannot redeem additional coupons or promotional offers if they have a balance or pending cash-out. Promotional offers or coupons cannot be combined. If at any time this should occur, winnings will be void.
  137. In the event where a Player uses a promotional offer or coupon that he/she is not entitled to use, any and all winnings generated from that promotion are forfeited and the original deposit is returned to the Player.
  138. If the Player uses a promotional bonus that is restricted to a certain game(s), this may result in the Player’s winnings being voided by the Casino. The rules of the bonus will continue to apply even after the Player fulfills the Playthrough requirements for the bonus.
  139. If a Player has chosen to use a bonus or promotion, it is the sole responsibility of the Player to ensure that any applicable Playthrough requirements are met before requesting a withdrawal. Failure to meet the Playthrough requirements will result in the withdrawal request being denied.
  140. Please note that once you claim a deposit bonus, your playable balance is counted as bonus money, unless otherwise stated. In this case, your money isn’t divided into a withdrawable balance and bonus balance. This means that you’ll be able to withdraw your winnings only once the Playthrough requirement is fulfilled and your bonus money is converted into cash.
  141. Unless specifically stated otherwise, bonus amount is always considered non-cashable and will be removed from the amount of Player's withdrawal request.
  142. Specific minimum deposit requirement applies to every bonus, as stated in the bonus description, but no less than USD 30 / EUR 30 / AUD 30 / CAD 30 / NZD 30.
  143. The maximum bet with an active bonus and limitation of the maximum bet while wagering: USD 10 / EUR 10 / AUD 10 / CAD 10 / NZD 10.
  144. The maximum bonus sum credited via promotions is USD 1000 / EUR 1000 / AUD 1000 / CAD 1000 / NZD 1000
  145. Slots that are not available for the game with an active bonus: Scarab Treasure, Wombaroo, Max Quest: Amazon, Max Quest: Dead Man’s Cove, Dr. Jekyll & Mr. Hyde, Fruitbat Crazy, Max Quest: Wrath of Ra, Pinocchio, Spinfinity Man, Split Way Royal, Sugar Pop, Sugar Pop 2: Double Dipped, Super 7 Blackjack, Take The Bank, Tens or Better, The Hive!, The Mystic Hive, Three Card Rummy, Triple Edge Poker, Zoom Roulette, Ninja, Hope Diamond, 1429 Uncharted Seas, Fluffy Rangers, Rocket Stars, Egyptian Dreams Deluxe, Jellyfish Flow, Knockout Football, London Hunter, Magic Oak, Presto!, Pumpkin Patch, Santa’s Village, Solar King, Solar Queen, Solar Temple, Ambiance, MegaBoy, Roo Riches, Super Fast Hot, Hot Respin, Tree of Fortune, Vegas High Roller, Scudamore’s Super Stakes, Street Fighter II: The World Warrior Slot, Dead or Alive 2 Feature Buy, Devil’s Delight, Lucky Angler, Reel Rush 2, Reel Steal, Robin Hood: Shifting Riches, Serengeti Kings, Single Deck Blackjack Professional Series, The French Roulette, The Wish Master, Wilderland, Book of Shadows, Wild Cherry Blast, Lil Devil, 300 Shields, Jackpot Jester 200000, Book of Relics, Baker’s Treat, Eye of the Kraken, Golden Legend, Happy Halloween, MULTIFRUIT 81, Pearls of India, Pimped, Rage to Riches, Royal Masquerade, Sea Hunter, Tower Quest, Hugo 2, Age of the Gods: Ruler of the Seas, Bronco Spirit, Golden Beauty, Jade Butterfly, Jungle Gorilla, Queen of Gold, Agent Valkyrie, Sweet Chilli, Goldaur Guardians, Le Kaffee Bar, Magic of Sahara, Flower Fortunes, Village People Macho Moves, 3 Tiny Gods, Astro Legends: Lyra and Erion, Vampire: The Masquerade - Las Vegas, Break Da Bank Again Respin, Elite of Evil: Portal of Gold, Gods of Power, Beautiful Bones, Bikini Party, Cool Buck, Craps, Dragon Dance, Hot Ink, Medusa, Peek-a-Boo - 5 Reel, Reel Gems, Retro Reels, Retro Reels Diamond Glitz, Retro Reels - Extreme Heat, Scrooge, Spectacular Wheel of Wealth, Stardust, Untamed Bengal Tiger, Untamed Crowned Eagle, Untamed Giant Panda, Untamed Wolf Pack, Wheel of Wealth, Wheel of Wealth Special Edition, Wild Orient, Tomb Raider, Tomb Raider - Secret of the Sword, Age of Conquest, Santa Goes Wild, Castle Builder, Castle Builder II, Forsaken Kingdom, Alchemy Blast, Gems Odyssey, Gems Odyssey 92, Monster Blast, Pets Go Wild, Zombie Hoard, Book of Oz, African Quest, Bookie of Odds, Sisters of Oz Jackpots, Sisters of Oz WOWPOT, Skulls UP!, 5 Families, Aztec Spins, Bombuster, Diamond Blitz, Lucky Fridays, Reel Heist, Three Musketeers, 100 Bit Dice, Kingmaker, Royal Mint, Slot Vegas Megaquads, Trail Blazer, Wild Swarm, Wizard Shop, Marching Legions, Blackjack Surrender, Plinko, Rocket Dice, Plinko HR, Rocket Dice HR, Cupid Strike 2, Divine Forest, Lemur Does Vegas, Mines Of Gold, Summer Splash, Joo Casino Origins Of Lilith, Victoria Wild, Black Horse, Black Horse Deluxe, Hot 777, Hot 777 Deluxe, Larry the Leprechaun, Reel Hero, Sonic Reels, Alchymedes, Cazino Cosmos, Dark Vortex, Double Dragons, Dwarf Mine, Football Glory, Holmes and the Stolen Stones, Jackpot Raiders, Jokerizer, Ozwin’s Jackpots, Spina Colada, The Dark Joker Rizes, The Royal Family, Tut’s Twister, Vikings Go Berzerk, Vikings go to Hell, Wicked Circus, Wolf Hunters.
  146. Please note that different games contribute to a different percentage towards the wagering requirements:
    • All slots contribute 100% towards the wagering requirements;
    • Live games, table games, video poker games and lottery games contribute 5% towards the wagering requirements;
    • Jackpots, progressive jackpots are excluded from the bonus and contribute 0% towards the wagering requirements.
  147. Unless otherwise stated, all casino bonuses need to be wagered at least 35 (thirty-five) times before the funds can be withdrawn unless other stated in Terms and Conditions.
  148. Welcome offer is valid only for new qualifying Players. Promotions from the Welcome Bonus Package are available for 5 (five) deposits following the registration. Regular Deposit Bonuses become available after 5 (five) deposits.
  149. If a Player deposits for the first time in cryptocurrency, he has a right to claim the Crypto welcome bonus in addition to chosen Welcome bonus pack.
  150. Crypto welcome bonus is a Free Chip bonus applicable only for crypto depositors and falls under No deposit Bonus Rules.
  151. Crypto Welcome Bonus can be used to play slots only and has to be wagered X50 (fifty).
  152. The sum the Player will ever be able to withdraw from Crypto Welcome bonus is USD 100 / EUR 100 / AUD 100 / CAD 100 / NZD 100 or its cryptocurrency equivalent.
  153. Players have the right to refuse to receive any bonuses from the Casino.
  154. No Deposit Bonuses: Free Chips, Free Spins

    Unless stated otherwise, all No Deposit Bonuses are subject to the following terms and conditions:
  155. Players cannot claim multiple free bonuses consecutively. If the Player has redeemed one No Deposit Bonus and is subsequently offered another one, a real-money deposit needs to have been made in the interim to be eligible to withdrawal the second No Deposit Bonus.
  156. The sum the Player will ever be able to withdraw from play with funds associated with a no deposit bonus is USD 100 / EUR 100 / AUD 100 / CAD 100 / NZD 100.
  157. The following countries are not eligible for any registration no deposit bonuses: Afghanistan, Azerbaijan, Bangladesh, Belarus, Costa Rica, Curacao, Estonia, Hungary, India, Iran, Iraq, Israel, Latvia, Lithuania, Macedonia, Malaysia, Pakistan, Romania, Russia, Turkey and Ukraine.
  158. If the Player plays any games different than the allowed games as indicated on the coupon, winnings will be void.
  159. While mixing deposits and free bonuses is not allowed, the Casino is aware that this may happen from time to time. If, for whatever reason, the Player makes a deposit while using a No Deposit Bonus (e.g. Free Chip, Free Spins offer, etc.), the wagering requirements and maximum allowed cash-out of the no deposit bonus will still apply.
  160. In the event that a Player redeems a no-deposit promotional offer that he/she is not entitled to, any winnings generated from that promotion will be voided.
  161. The Player is entitled to only one Free Chip Bonus in between deposits. Any winnings resulting from multiple free chips will be void.
  162. Free Chips are subject to wagering X50 (fifty) times.
  163. The withdrawal amount (unless otherwise stated) from the Free Chips is USD 100 / EUR 100 / AUD 100 / CAD 100 / NZD 100.
  164. Players cannot request multiple Free Chip Bonuses consecutively. If the player has played with one Free Chip and is subsequently willing to claim another one, a real-money deposit needs to be made in the interim for the player to be eligible to claim the second Free Chip.
  165. Free Chip Bonuses cannot be used to play progressive games. Using a Free Chip Bonus with progressive games will nullify all winnings and transactions.
  166. Free Spins give the Player a certain number of free rounds on a particular game. The number of lines, coin price, and bet amounts is fixed.
  167. Free Spins apply to one particular slot game.
  168. Free Spins Bonuses cannot be used to play progressive games.
  169. The amount of money won with Free Spins is subject to X35 (thirty-five) times the wagering requirement unless other stated in Terms and Conditions of a specific promotion.
  170. The cash-out amount from the Free Spins offer is USD 100 / EUR 100 / AUD 100 / CAD 100 / NZD 100.
  171. Customers cannot redeem multiple Free Spins offers consecutively unless otherwise stated in the respective offer.
  172. Cashback

  173. To get the Cashback, the Player must not have active withdrawal requests.
  174. The maximum amount of Cashback is USD 5000 / EUR 5000 / AUD 5000 / CAD 5000 / NZD 5000.
  175. The deposits for which the Player can receive the Space Gift Bonus or VIP Weekly Cashback are the deposits that were not used to redeem the coupon.
  176. Several Cashback Bonuses, apart from the Space Gift Bonus cannot be combined.
  177. Space Gift Bonus

  178. The Space Gift Bonus is a refund of part of the money lost for the past week.
  179. The Space Gift Bonus will be credited even if the Player has an existing balance.
  180. The Space Gift Bonus for the past week is detected automatically every Monday at 01:00 EEST.
  181. The Space Gift Bonus refund is calculated by the formula: (bet amount - prize amount) * refund percentage.
  182. To claim the Space Gift Bonus, the Player needs to activate it in the "WALLET" section and make a deposit equal to the refund amount in one payment.
  183. The Space Gift bonus must be wagered X10 (ten).
  184. VIP Weekly Cashback

  185. The VIP Weekly Cashback is calculated on all deposits (minimum USD 30 / EUR 30 / AUD 30 / CAD 30 / NZD 30) that were not used to redeem the coupon.
  186. VIP Weekly Cashback depends on the Player VIP level. To find out your VIP level, please contact the Support team ([email protected]).
  187. The VIP Weekly Cashback must be wagered X35 (thirty-five).
  188. VIP Weekly Cashback period is defined as the week to the issuing of the bonuses, from 00:00 (EEST) Monday until 23:59 (EEST) Sunday.
  189. VIP Weekly Cashback is credited by the Support team within 5 (five) working days from the claim date.
  190. Refund Policy

  191. A refund request will only be considered if it is requested within the first 24 (twenty-four) hours of the alleged transaction, or within 30 (thirty) calendar days if a Player alleges that another individual has accessed his/her Player Account.
  192. If the Player has funded his/her account with a Credit Card the Casino reserves the right to pay all withdrawal requests up to the total amount deposited as refunds against the purchases the Player has made. If the withdrawals exceed the total amount deposited, any excess amount will be paid to the Player via one of our alternative methods available.
  193. Before a refund is processed all bonuses and winnings in the Player’s balance will be deducted prior to calculating the amount to be refunded.
  194. In case any Credit Card purchases are considered to carry an unacceptable risk for security or legal reasons either by Casino’s Payment processors or by the Casino, the Casino will initiate refunds for all such transactions back to the Сredit Сard, and notify all the appropriate authorities and parties.
  195. All costs that may occur upon refund procedure are on the Player.