0%

FAQ

GENERAL QUESTIONS
What is Andromeda casino?
What is the minimum age to play?
I want to play Andromeda casino. What should I do?
Can I play for free in your Andromeda galaxy?
I want to make sure I'm getting fair and honest online games.
ACCOUNT
How do I create an account?
How many accounts can I register?
How do I make sure it is legal to play in my jurisdiction?
Help! I'm having trouble signing in!
Help! I forgot my password.
DEPOSIT
I want to deposit to my account, what should I do?
What deposit methods can I use?
How long does it take to process my casino deposit?
Is it safe to transact online with my credit card?
Does Andromeda Casino require documentation to make a deposit?
Are there any deposit fees at Andromeda casino?
Can I deposit money using a payment method that is not in my name?
My deposit failed. What should I do?
I made a deposit but the funds were not credited to my account.
WITHDRAWAL
How do I claim my winnings?
How long does it take to receive my winnings?
Does Andromeda charge a withdrawal fee?
Why do I need to provide my personal information? Is it safe?
BONUSES
What is welcome bonus and how do I get it?
Where do I find available bonuses?
What are free spins?
What is wagering requirement?
TECHNICAL QUESTIONS
What system/device can I run for the games?
Is the Andromeda Casino website secure?
What should I do if I lose my internet connection while playing a game or transaction?
I am not receiving emails from the casino, what is the problem?
PLAY RESPONSIBLY
How do I close my account?
Can I reopen my account?
It seems I have a gambling problem. What should I do to get help?
I have not found the answer to my question here. What should I do?