Hey, welcome to Andromeda casino – one of the top online casinos with a large variety of gaming providers that can inspire the most inveterate gamblers. Every player gets here the best high-quality online games, guaranteed jackpots and instant payouts.
What is the minimum age to play?
Andromeda is happy to see each player, but you must be over 21 years of age to join the casino.
I want to play Andromeda casino. What should I do?
Andromeda casino provides visitors the variety of exciting games for free and using real money. To play real money you should complete a quick registration process on the website and make a deposit.
Can I play for free in your Andromeda galaxy?
Online casino is free. You can play demo versions of our games even if you are not logged into your Andromeda account.
I want to make sure I'm getting fair and honest online games.
Andromeda is proud to provide players with fair online gaming that maintains this standard. We use an advanced and leading Random Number Generator (RNG) to produce a 100% random outcome for each and every game so you can be sure that no result is ever predicted or predetermined. Everyone can get a prize.
How do I create an account?
That is very easy – like a flash of light. To create an account, you need to click on the «Registration» button in the upper right corner of the page. After that, fill the registration form (please read previously Terms and Conditions of Andromeda website and make sure that you agree with them). Congratulations and welcome to the galaxy of fun! Please note that sometimes registration confirmation emails can be sent to the Spam box.
How many accounts can I register?
Andromeda casino allows only one account per person, IP address, computer, mobile device, household or business address.
How do I make sure it is legal to play in my jurisdiction?
It is strongly advisable for each player to check his local gambling laws before registering an account with Andromeda casino. The list of prohibited countries you can find on the “Terms and Conditions” page.
Help! I'm having trouble signing in!
Make sure you are entering the correct username and password that you created upon registration. Check your internet connection. If all else fails, write to Andromeda Support team.
Help! I forgot my password.
The fastest way to solve this problem – click on the “Forgot your password?” link. Enter the email address that you provided during the registration. We will send you an email containing link to reset your login details. Please note that our support team is not able to reset your password.
I want to deposit to my account, what should I do?
Log into your account, go to the “Wallet” and select the “Deposit” tab. Select the payment method and make your deposit.
What deposit methods can I use?
Andromeda casino supports all deposit methods presented in the Wallet. The full range of banking options you can find on the “Banking” page.
How long does it take to process my casino deposit?
All the deposit methods are instant. You only have to wait when depositing with bitcoins - it credits in 15 minutes.
Is it safe to transact online with my credit card?
Andromeda casino experts use the most advanced data encryption techniques to guarantee information provided to us is safe. When you enter the site through a computer or mobile device, you are protected by the SSL (Secure Socket Layer) protocol. This method is the most reliable and proven. It is used even in banks.
Does Andromeda Casino require documentation to make a deposit?
Our online casino does not require any documents. We trust our users. But if we need to ensure the security of deposit/withdrawal of your money, Andromeda’s managers may ask to confirm your identity.
Are there any deposit fees at Andromeda casino?
No. By Andromeda’s decree, it is absolutely free for depositing in Andromeda fun galaxy. But be aware that your bank may independently charge you for bank wire transfers or other payment methods.
Can I deposit money using a payment method that is not in my name?
All deposits should be made only from a card that legally belongs to you. You are not allowed to use any payment method registered to another person. Also, this issue of security concerns the withdrawal of funds.
My deposit failed. What should I do?
Do not panic - make sure all the information is filled out correctly and your card or account is not expired or blocked.
I made a deposit but the funds were not credited to my account.
Don’t worry – mighty Andromeda will save you! Check that the funds were deducted from your card. Then contact our customer support providing a copy of the transaction, so that the support will be able to investigate it with the payment provider.
How do I claim my winnings?
You can request your winnings from the “Wallet” section. Select the tab “Withdrawals” and follow the instructions.
How long does it take to receive my winnings?
The time after which you receive your money depends on the selected withdrawal method and Banking.
Does Andromeda charge a withdrawal fee?
Andromeda commands: “There is no commission for withdrawing money!” However, be aware that your payment provider might still levy such fees, according to its standard transaction prices.
Why do I need to provide my personal information? Is it safe?
Your documents and personal information are required to confirm your identity, age, address and also to process financial transactions. Under Andromeda’s rule everybody is safe as Andromeda casino uses the most up to date data encryption techniques to safe your personal details.
What is welcome bonus and how do I get it?
Almighty Andromeda favors to every voyager that comes across her planet. Welcome Offer is a package of bonuses for different games that you can claim on first five deposits, following your registration. More about welcome bonuses, terms and conditions you can find in the “Bonuses” section and on “Terms and Conditions” page. So come along and become the lucky one who gets up to $5000 offer.
Where do I find available bonuses?
At Andromeda casino, you can find out about bonuses or get one on the “Bonuses” page or via your account and the “Bonuses” tab.
What are free spins?
Free Spins are the specific number of free rounds that give you the opportunity to play in selected slots. (that means of course the chance to win as if you were playing for your own money)
What is wagering requirement?
The wagering requirement is the number of times you need to play through the total amount of the deposit and the bonus received, to be able to withdraw the winnings. Before you can withdraw any winnings, your bonus must be wagered.
What system/device can I run for the games?
Andromeda Casino is available on computers, laptops, mobile gadgets, tablets. If you have a Mac device, we suggest playing in a browser via Instant Play.
Is the Andromeda Casino website secure?
It is absolutely safe to play Andromeda casino. Our programmers are improving security systems so that you can be sure of data safety and confidentiality.
What should I do if I lose my internet connection while playing a game or transaction?
There is nothing to worry about, just reconnect to the network. The all-seeing Andromeda and her lieges track every transaction. Therefore, there is nothing wrong with losing the connection.
I am not receiving emails from the casino, what is the problem?
Some postal operators block emails and send them to the «Spam» folder. Therefore, we recommend adding the email address [email protected] to the list of trusted ones.
How do I close my account?
Sad things happen even in Andromeda’s fun galaxy. In case you want to leave, please write to our support team via [email protected].
Can I reopen my account?
Life is life and Andromeda is always glad to see you. So in case you have changed you mind and would like to reopen your account, please write to our support team via [email protected].
It seems I have a gambling problem. What should I do to get help?
Andromeda’s galaxy is plenty of fun but if you feel that it is hard to control yourself, your mood or the amounts of money you spend, you may contact any of the following organizations for consultation and support: